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Galaxy Watch 5 Pro Not Charging: Troubleshooting Guide

If your Galaxy Watch 5 Pro isn't charging properly, most issues are resolved by cleaning contacts, ensuring proper alignment, or using an adequate power adapter.

Quick Fixes​

Try these first before detailed troubleshooting.

  1. Clean charging contacts on watch back and charging puck
  2. Realign watch on puck (center it properly)
  3. Try different USB power adapter (15W+ recommended)
  4. Check cable connection to adapter
  5. Restart watch to resolve software glitches

Common Solutions​

Won't Charge at All:

  1. Wipe watch back with soft, lint-free cloth
  2. Clean charging puck surface
  3. Ensure both completely dry
  4. Center watch on puck—it should vibrate when aligned
  5. Look for green lightning bolt charging indicator

Verify Power Source:

  • Use Samsung 15W or 25W adapter
  • Try different wall outlet
  • Avoid weak computer USB ports
  • Check for loose cable connections

Charging Very Slowly​

Expected: 90-100 minutes for 0-100%

If charging takes 4+ hours:

  • Use fast charging adapter (15W minimum)
  • Close all running apps during charging
  • Disable AOD while charging
  • Let watch cool if hot (charging slows when warm)

Charging Stops and Starts​

If charging indicator flashes on and off:

  • Ensure watch sits stable on puck (vibrations disconnect)
  • Clean debris between contacts
  • Remove thick watch band if interfering
  • Inspect puck for damage or corrosion

Hardware Checks​

Inspect Watch Back:

  • Check for cracks or damage
  • Charging pins should be visible and intact
  • No corrosion on contacts

After Water Exposure:

  • Despite 5ATM + IP68 rating, dry completely before charging
  • Wait 2-3 hours after swimming
  • Charging while wet can cause issues

When to Contact Samsung​

Seek support if:

  • None of these solutions work
  • Watch is under 1-year warranty
  • Suspected hardware defect
  • Battery drains while charging

See Also: Battery Life|How to Reset

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